Terms and conditions for magicmoments.co.uk

The Magic Moments Sex Toys website is owned and operated by Magic Moments (Mail Order) Limited, company number 02676915. The postal address is Magic Moments, PO BOX 377 Hastings East Sussex TN34 9HX. The following terms and conditions listed below will apply between you and Magic Moments Sex Toys for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights. The contract's content will be stored. You may store the terms and readily look them up.For safety reasons your orders data is not available via internet. We keep this data in confidence according to our privacy policy.


The ordering of a product or products from Magic Moments Sex Shops warrants that you accept these terms and conditions. It is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. The terms and conditions are subject to change at any time, without prior notice.


All rights, including copyright, in the content of these Magic Moments Sex Toys web pages are owned or controlled for these purposes by Magic Moments (Mail Order) Limited. In accessing pages on this website, you are agreeing that the downloading of content from this website will be for your own individual and non-commercial use. You may not download, store (in any medium), copy, broadcast, transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of the copyright owners.

Ordering Of Products

Orders submitted through this website are subject to acceptance and product availability. The prices shown for products are correct at the time the information was entered, however, we reserve the right to change prices without prior notice.

Goods Availability

Items displayed on our website are in stock unless specifically stated otherwise and we endeavour to despatch your order asap, (usually within a couple of days) however, please allow up to a maximum of 28 days for delivery. Your credit card will only be charged for the goods we are despatching. If Magic Moments has insufficient stock to deliver the goods you have ordered, we will not charge your credit card until the day your order is sent to you. Magic Moments will inform you by e-mail at the address you have given during the ordering process.

Undertakings & Warranties

You confirm that the information you enter during the ordering process is complete and accurate.

Acknowledgement of Order

Once your order has been completed and submitted through our secure server, an email will be sent to the email address you have supplied to confirm your order has been received. It will state what you have ordered, the total cost (including VAT and P&P) and invoice number details. If for any reason your order is incomplete or contains a query we will contact you as soon as possible by email or telephone to explain and rectify the query.

Goods Shipped Outside The UK

Magic Moments sex toys UK will ship to selected countries outside the UK, however, additional postage or air freight charges will apply. Also, certain countries have laws and regulations on the type of goods allowed, it is the customers responsibility to check that the goods orderedare allowed to be shipped to the country you choose your order to go to.

Magic Moments will not be held responsible for loss on any goods that are seized by customs, please CHECK THE CURRENT LEGISLATION IN YOURCOUNTRY ON WHAT GOODS CAN BE PURCHASED. We are happy to advise where possible on any queries you may have.


Overseas Orders

If you choose to have goods sent to any destination outside the UK, you are further confirming that you have checked the laws regarding the country of destination the goods are going to and that these goods are legally permitted in that country.

Please add 20% of your order total for Postage and Packing charges for overseas orders. Payment for overseas orders may be made by Bankers Draft payable to Magic Moments in UK Sterling or by Visa, Mastercard, Delta or Switch (issue number required) Cards. We also accept Euros, please telephone or email for current rates. We do not accept foreign cheques or foreign currency.


All prices shown on this web site include VAT at the current rate, on products where VAT is applicable, prices exclude postage, packing and administration charges unless stated otherwise. P&P charges will be shown at checkout. Prices are subject to change without prior notice. Prices quoted relate to this web site only, some prices may differ to that shown in our catalogue, on special offer leaflets or in our numerous advertisements etc.

Where two different prices are shown for the same product, i.e. on this website against our catalogue, the price you pay is dependent upon where the product(s) were ordered from. To clarify this, if a product is cheaper on our web site than in our catalogue or advert, it is for a reason, it could be for example, that on the web site it is a special offer promotion, where this is the case, it is the customers responsibility to choose where to order from to obtain the lower price, no refunds can be given for pricing differences, unless this is agreed by Magic Moments PRIOR to purchase.

Prices shown are in UK Pounds and will be billed in UK Pounds Sterling. If your credit card company operate in a different currency, they will convert payment into pounds sterling to your local currency at the prevailing conversion rate at the time of the transaction. The purchaser is liable for any local, state or foreign country taxes, if you are ordering from outside the UK, you should check first regarding any taxes that you may be required to pay on receipt of the goods you order.


All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We will contact you to inform you that your card issuer has refused to authorise payment, please note, we are never told the reason why the card issuer has declined authorisation, for confidentiality reasons. All orders submitted through this website can only be paid for by paypal, credit, debit or charge card. We do not accept American Express or Diners.


Returning Goods

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from us. If an item is unsuitable when you receive it, provided it is returned in accordance with distance selling rights as detailed below in its original packaging and hygiene stickers are unbroken and not tampered with, we will be happy to refund the item. Whilst we will deal with returned items as quickly as possible, please allow up to a maximum of 28 days for returned products. When returning any product please ensure you obtain a certificate of posting, this may be required by us, in the event of non receipt of your returned items.


Product Descriptions

We take great care in describing products as accurately as possible, we reserve the right to alter, withdraw or amend any description without prior notice, due mainly to manufacturers changes and improvements. It is sometimes necessary to send a substitute item or improved version of a product, if this is not acceptable to you, please notify us at the time of placing your order. Where dimensions and sizes are given, these are approximate. Colours and materials may differ slightly to those shown due to colour variations through electronic media and connection quality. If in doubt, please contact us before you order for clarification purposes. Batteries are not supplied with products unless stated. Batteries can be ordered at the time you place your order, see checkout page for cost.


Force Majeure

Magic Moments Sex Toys shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Liability Limitation

Subject to our obligations under the Consumer Protection (Distance Selling Regulations) Act or any relevant consumer protection legislation to give you a refund, if you cancel your contract or if we do not perform the contract within 28 days or any other agreed time, our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.


Data Protection Act

We are required like all bona fide businesses, to inform you that by submitting your order to us, means we will hold your details on our database for marketing purposes and so that we can process your order. By submitting your order to us you are giving your consent for us to do this. You have our assurance that your details will not be sold, rented or hired to any third parties. Our catalogues are only sent to those who we feel have genuinely requested them, practical jokers and hoaxers think it is funny to request catalogues to be sent to innocent people. Whilst we do our utmost to filter out those who we consider to be jokers, it is impossible due to the thousands of weekly requests we receive to stop all of them. If you have received items of mail from us, that you did not request, please send the entire package including the envelope the literature arrived in back to us, simply address it to Magic Moments, Freepost, Hastings, East Sussex TN35 4NR and we will delete your details immediately.

Distance Selling Rights

Distance Selling Rights Cancellation rights apply to orders placed on this site. Notice that you wish to cancel your order should be given by durable medium at any time up to 7 working days from the day after delivery. You are advised that due to the nature of the goods that we sell, you are unable to cancel items that have the hygiene seal broken. If you wish to cancel any item, you should return the goods by 1st or 2nd class Royal Mail post, and a certificate of posting should be obtained. The customer is responsible for the cost of returning the goods in this instance. Returned goods should be addressed to MAGIC MOMENTS HASTINGS EAST SUSSEX TN35 4NR. Your statutory rights remain unaffected.

Opting In

We respect your confidentiality and always ensure your details are kept securely. In order that we can best serve your needs and complete your order we need your acceptance(opt-in) for us to be able to communicate with you now and in the future to ensure we comply with current legislation. You must tick the box on the checkout page during the order process to agree that you are opting-in for us to contact you by email, post, fax or telephone. Your decision to opt-in means from time to time we may discreetly email or post(never telephone) details of future promotions or special offers. You also have the opportunity to opt-out at anytime by simply contacting us to request your details are removed and your wishes will be complied with under The Data Protection Act.

Other Important Customer Information

Placing an order through this web site confirms to us that you are Over 18 years of age. On products that require batteries, you should remove the batteries when not in use to stop your item becoming corroded.

Health and Safety

Always follow manufacturers instructions on products received. If you have any medical condition, are taking medication, are pregnant or have any form of disability and you are in any doubt about a particular product, you should consult your GP or a qualified medical practitioner for their opinion before using any product. Wash products after use in warm soapy water, ensuring that the battery compartment is kept dry at all times. Never share vibrators with others. Condoms should never be used more than once.

Invalidity of Terms & Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law & Jurisdiction

The contract between you and Magic Moments shall be governed by English Law and you and Magic Moments submit to the exclusive jurisdiction of the English courts.

Company Ownership

Magic Moments (Mail Order) Limited, company number 02676915 Vat No: 460 6970 33