Customer Service

  • Shipping & Delivery

    Very discreet sex toys delivery, well packaged plain discreet wrapping on your sex toys order. Nobody will know what you have ordered because there are no markings on the package as to what it contains. Your order is sent in strong plain discreet padded packaging. We've been shipping sex toys for more than 30 years - to over 1.5 million customers. Rest assured that we will use the correct packaging to guarantee safe and discreet delivery of your sex toys. Fast delivery of adult items from our huge stock. Including Next Day Delivery.

  • Privacy & Security

    Very secure online sex toys ordering giving total confidentiality and complete trust. Total confidentiality. We do not bombard you with follow up literature. We do not rent or sell your details to any other company. Your details are treated in the strictest confidence.

  • Returns & Replacements

    No quibble refund or exchange on sex toys products. We understand having been in this business for over 25 years that sometimes you will receive a sex toys product that was not as expected. No problem, we offer a 7 day cooling off period for refund or exchange on products provided that the hygiene seal is not broken.

    • We try harder. Our track record for putting things right if a problem should occur, is second to none.
    • The concept is simple, we satisfy you and you return to us again and again.
  • Ordering

    Quality, Value & Choice. We only supply quality sex toys products that have been rigorously tested. We ensure that our prices are kept to the absolute minimum to ensure you get true value. With a choice of over 2000 sex toys to choose from we give you lots of choices so that you get what suits your own needs.

  • Price Guarantee

    We guarantee the lowest sex toys prices, you are covered by our unique guarantee that if you should find the exact same sex toys product on our site advertised elsewhere in the UK (in-stock, P&P not greater than £2.95) at a cheaper price, we will beat the price by 10%.

  • Free Gifts

    Free Sex Toys Gifts, Special Offer Sex Toys and Money Saving Vouchers once you have placed your first order. In 25 years of trading we believe in customer loyalty and therefore we reward our customers for their loyalty by giving free sex toys gifts, special discounts on popular sex toys products and money off vouchers. We satisfy you and you return to us again and again, which is why over 1.5 million people shop with Magic Moments Sex Toys.

  • Read the feedback from Magic Moments customers

    We've given many good reasons why your choice should be Magic Moments sex toys, we could list dozens of other reasons, but rather than blowing our own trumpet, we thought we would print here a random selection of genuine customer comments, so you can judge for yourself.

    Mr P.J. from London says: "You are the fastest company that I've ever ordered adult items from. You're the best"

    Mr and Mrs J.B. from Lincs says: "Everything about Magic Moments is excellent. Its the only company we use now"

    Mr P.B. from Somerset says: "Excellent service, spiced up our sex life no end, Cheers!!"

    Mr P.H. from Herts says: "Very happy with service, never had a problem, have placed approx 15 orders over the years, never any problems"

    Mr J.S. from Chester says: "I've always found your company to be honest, reliable and on time. Would and will order from you again"

    Mr B.W. from Birmingham says: "Fast service, reliable, low prices with a wide range of good quality products. If asked I would recommend you first, everytime"

    Mr P.B. from Notts says: "Learning of Magic Moments has helped myself and my wife sex life. We will continue ordering, thank you"

    Mr S.S. from Beds says: "I found Magic Moments to be very efficient, friendly and competitive cost wise. I have no reservations about recommending Magic Moments to my friends and colleagues"

    Mrs L.K. from Hull says: "I have ordered from Magic Moments a few times and consider you to be the best overall"

    Mr C.J. from Cheshire says: "Magic Moments has spiced me and my wife's sex life up a lot, we look forward to more great new products soon"

    Mr N.W. from West Mids says: "I found everything about Magic Moments first class"

    Mr J.A. from East Kilbride says: "As I have a busy lifestyle Magic Moments is an excellent service and provides me with easily accessible products at low prices"