Your Consumer Rights

Magic Moments magicmoments.co.uk are proud to have always followed the rules and guidelines for consumer rights. You have rights when you purchase goods from us or any company and we always follow them and go the extra mile to ensure your satisfaction.

What are your rights?

Whenever you buy goods you, in effect, set up a legally binding contract between you and the seller. This contract is governed by the Sale of Goods Act 1979, which sets out your rights if a product you buy from a store (whether online or not) is not ‘fit for purpose’, becomes faulty, is not ‘as described’ by the vendor or is not of ‘satisfactory quality’:

As described means that the product should correspond to any description given before you made your purchase – covering everything from quantity and measurements to colour. The description could be on a website, made verbally or even on the product packaging

Satisfactory quality’ is a slightly ‘wooly’ term and potentially open to interpretation. However, the official line from Citizens Advice Bureau is: "... goods that are of satisfactory quality are free from minor defects, have good appearance and finish and are durable, safe and fit for all the purposes for which such goods are commonly supplied."

As well as being fit for their general purpose (e.g. if you buy a printer, it should work properly), the law says that any product you buy must be fit for any specific purpose that you discussed with the seller before you bought (e.g. if you were advised that your printer would work with your computer)

If any goods you buy are not satisfactory, you may be able to make a claim up to six years after your purchase in England and Wales (five years in Scotland). You can usually claim for a refund, repair or replacement.

Remember that these rights do not apply if you simply change your mind about a product you have bought, or decide you do not like it.

If you need any specific advice or support you can contact Citizens Advice Bureau

You can also contact Trading Standards

For Information on recycling your electricals read our Sex Toy Recycling page.

Before contacting either of the above please contact us and give us the opportunity to sort and remedy any problem you may have. Thank you.