About Magic Moments Sex Toys

Magic Moments History

When Magic Moments started in 1985, there was a gap in the market for a company to supply top quality sex toys and adult toy products without making the customer feel dirty or ashamed.

Changing Times

Most mail order sex toys suppliers at that time were openly promoting themselves as 'seedy', 'behind closed doors' type operations. Most of them were also charging ridiculously high prices for very shoddy products.

Before the Internet

In 1985, the Internet was almost non-existent, it was in its infancy, so the choice was restricted to mail order or shady looking adult shops. We set about making adult shopping as easy and hassle free as possible.

Market Research

My belief was that there would be some respectable and honest companies, somewhere, but as I carefully researched the market, it became increasingly apparent that if any actually existed, they were very hard to find!

  • The first advertisement was in a photographic magazine called Camera Weekly, the cost? £2.47
  • Advertised in a suppliers lingerie catalogue.
  • A couple of order resulted from initial catalogue.
  • 1st order was from a Doctor in the West Country, who continued to buy from us for many many years.

So that's when I decided to start selling sex toys and sexy lingerie - Magic Moments was born! We are a UK family run business at the end of a standard telephone number and with our own fully stocked warehouse on the South Coast and very proud of it. With 1.5 million customers since 1985.

A Family Run Business

Unlike many of our competitors or other stores on the Internet, we are not a faceless affiliate company based in some remote location or foreign country that keeps you waiting for weeks.

  • It's not just about offering the best sex toys at the lowest prices.
  • More about how we as a company value our customers.
  • Recently installed an expensive 'state of the art' computerised system.
  • The best possible quality, service and value bar none.

Dozens of our products have been featured on Television and Radio shows. BBC 'Kilroy', Channel 4's 'Graham Norton Show', plus many many others. Even Celebrities choose us too, obviously for confidential reasons we can't and won't name them, but an extremely famous pop star orders their sex toys from us regularly, they know only too well, we are always completely trustworthy and confidential.

Our Commitment To You

We have always been committed to giving you the best quality adult products at the lowest possible prices, but it doesn't end there. We pride ourselves on great Customer Service and After Sales Support.

  • We are only human! Occasionally, a problem may occur.
  • Perhaps a product is faulty or has been wrongly delivered.
  • We are here to help (unlike many companies who are only interested in your money)
  • #1 on our list of priorities is customer satisfaction.

We have helped countless thousands of people by giving advice on things like Premature Ejaculation, Vaginal Dryness, Lack Of Female Orgasm, Limited Sex Drive and much more as well as the sex toys we have in our catalogue. Although it must be stressed that our staff are not qualified sex therapists or GP's and any advice we give is purely for guidance and should never be substituted for proper professional or medical advice.

Help Advice And Support

Our heartfelt philosophy is that by helping a customer even though it may not result in a sale for us, their experience will be such a memorable one that they'll come back for advise and guidance again when they are ready to order items.

Sex Toys Product Range

With over 25 years experience in the sex toys industry, we deal with all the major manufacturers, wholesalers and distributors. Our association with these suppliers means we get the best prices available and because of our large sales volume we are able to pass the savings on to you. We only offer products that have been tried and fully tested. Many other sites simply offer as many products as possible so that they can claim to be the largest, the best etc without any care as to the quality of these products or whether or not they actually carry them in stock! Our warehouse is filled with hundreds of thousands of pounds worth of goodies to spice up your sex life, which is why we can guarantee to send your order so promptly.

Product Despatch

Your order is despatched very discreetly, there are no visible signs on the outside to say what products you have ordered.We take discretion very seriously and have done for over 20 years to ensure you get complete confidentiality.

Our Privacy Policy

Magic Moments always respects your privacy. When you shop with us we will ask you for your name, address, email address, and the items that you wish to order, your credit card number and other pertinent information pertaining to your order. I personally promise that the information you give to us is only used so that we may process your order and will never be made available or sold on to third-parties. Additionally, I promise that only with your agreement will we from from time to time notify you of special promotions etc. We never have and never will, sell, rent or pass your name to any other company or organization. We take your privacy very seriously.

Industry Associations

We are members of S.H.O.P.S, the Safe Home Ordering Protection Scheme (the replacement for MOPS, the Mail Order Protection Scheme). We are proud to be members and uphold their stringent rules which are fully supported by the respected consumer-rights champion Lynn Faulds-Wood. We also fully support The Internet Content Rating Association(ICRA). ICRA is part of the Family Online Safety Institute, an international, non-profit organization of internet leaders working to develop a safer internet.

Data Protection

We fully comply with the requirements of The Data Protection Act and all information you provide is treated as strictly confidential. The information we hold will be accurate and up to date and you may at anytime check with us on what information is held, simply by emailing us.

Your Satisfaction

Our 20+ years of successful trading is your guide to the level of support and satisfaction that Magic Moments is committed to providing to you.

Our Continued Success

Without satisfied customers we have no business, it is this philosophy which we have adopted for more than 25 years that keeps us as the UK's Number One Adult Fun Products and sex toys Company. From humble beginnings, Magic Moments can proudly boast sales in excess of £18 million, a database of customers that exceeds 1.5 million, a reputation in the industry that cannot be equaled.I hope you enjoy browsing our website and we look forward to receiving your order very soon which I personally guarantee will receive our best attention.

Magic Moments