Ive Placed My Order Where Is It?
We endeavour to despatch your order the same day received, dependent on the time of day your order is placed and subject to the items ordered being in stock. You have the following choices for delivery times & prices:
Our standard shipping is £2.95 (free for orders over £30) sent by Royal Mail (UK). We constantly monitor delivery times which average between 1 to 5 days according to Royal Mail guidelines. Please remember once we have despatched your order, delivery is in the hands of Royal Mail (UK) or the courier service we use to deliver your parcel within THEIR delivery time guidelines.
Next Day Delivery Option For Urgent Orders
We also offer an optional upgrade to Next Day Delivery for a reasonable £6.99. Orders received by us Monday - Friday BEFORE 2PM, will arrive the next working day (subject to items being in stock). We advise you phone 07809 258127 to check stock availability first before placing order. Next Day Delivery Orders received after the 2PM deadline will take an additional day.
When the Royal Mail (UK) or our appointed Courier delivery service attempts delivery, they may require you to be at home to sign for your parcel.Most parcels are too big to be put through a standard letterbox.
If they attempt a delivery and you are not at home, a card will be left with instructions on how and where you can collect your parcel. This will usually mean a trip to your local Royal Mail sorting office or in the case of Courier delivery they will provide a reference number and a phone number for you to arrange another convenient time for delivery when you will be home to receive your package.
If you are expecting a delivery from us please look out for a card being left if you are not at home. In our experience cards have been left but are jammed in a letterbox, picked up by a pet, slipped under a mat or carpet etc. So please have a good look for the card before contacting us, it can save you time and delays to your order.