Sex Toys Help And Advice from magicmoments.co.uk
Q. How Discreet Are My Order Details?
A. We have and always will treat your order and enquiry with total discretion. Our reputation for selling sex toys and adult products over a 25 year period has been built on confidence and trust put into us by our regular customers. We also adhere strictly to the Data Protection Act requirements to ensure any basic details we hold about your order are kept strictly confidential.
Q. Do You Rent Or Sell My Details Like Most Companies Do To Third Parties?
A. NO DEFINITELY NOT. We never have and never will rent, sell or hire your details to any third party.
Q. How Soon Can I Expect To Receive My Order?
A. We aim to despatch your order asap by Royal Mail or our appointed carrier service, usually within 24 hours (subject to items being in stock) if payment is made by credit or debit card, cash or P.O`s. Payment by cheque requires cheque clearance time. We also offer an optional Next Day Delivery Service at additional cost.
Q. What Is Your Returns Policy?
A. If any product is not suitable we will happily exchange it for you, provided it is returned without the hygiene seal broken. You have a cooling off period of 7 working days and sex toys must not have been removed from their hygienic wrapper, for obvious hygiene reasons. This does not affect your statutory rights.
Q. What Happens If Any Item Is Faulty?
A. Simply return it to us, stating the reason for return, we will happily exchange it, credit you or refund your money in full.
Q. Will You Pester Me With Lots Of Follow Up Mail?
A. NO. We respect your privacy. Very occasionally we may send you special offers but if you do not want to receive those after your first order simply tell us and your details will be removed and we guarantee you will receive nothing further from us.
Q. If I Order By Credit Card What Will My Credit Card Statement Show?
A. Your credit card company will never know what goods you have ordered and your statement does not list individual products.
Q. How Often Do You Add New Products To Your Shop?
A. We are constantly testing new sex toys, adult products and lingerie when we are thoroughly satisfied with the quality and value for money any new products offer they're added to our adult shop. We are constantly adding new products on a monthly basis
Q. Are You The Cheapest UK Sex Toys Shop?
A. Our prices have been the most competitive in the business for over 25 years and we constantly check our competitors prices. As the Sex Toys industry is extremely competitive, it is possibe that on occasions a competitor may display a lower price than displayed in our store but our Lowest Price Guarantee will beat any competitors price. If you see the identical product offered by us cheaper elsewhere let us know and we will beat the price!
Q. I Need Some Advice Before I Buy, Can You Help?
A. We are here to help and advise at any time. Our friendly and helpful staff are always happy to offer the benefit of our 25 years of experience. If you need help, advice and guidance about a particular product, please call weekdays during office hours we will do all we can to assist you in a discreet, professional and confidential manner. We are also happy to help with advice on any sexual matter, you are under no obligation to purchase, its all part of our professional service to customers spanning more than 25 years.
Q. How Long Does It Take For You To Reply To Any Query I May Have?
A. We try very hard to answer all queries within a few hours and certainly within 24 hours. If sending an email to us please make sure that any spam protection filters you have do not 'dump' any reply we send to you into your junk email folder. Please check your junk mail folder as owing to the adult nature of our business it's possible your email provider may label our email as junk mail or spam. If you have not received a response from us within 24 hours please contact us by phone on 07809 258127.
Q. What If I Have Any Other Questions?
A. We have attempted to answer the most frequently asked questions here, however, if you have any specific questions please contact us. We are always happy to help. We can be contacted by email at
By telephone on 07809 258127
Alternatively go to our CONTACT US page for further helpful information.